Can I request bulk quantities from Koventi?+
Yes. Send the Koventi product serials, the quantity needed for each item and the delivery destination. We will review stock, minimum order quantities, packing and a suitable route before confirming a written quote. A catalogue listing alone does not reserve stock.
How do I choose between sea freight, air freight and courier?+
Sea freight is a route to consider for larger, less time-sensitive consignments. Air freight may suit urgent or higher-value consignments. Express courier can suit parcels and samples. The right option depends on the origin, destination, goods, size, weight and budget; availability is confirmed in your quote.
Can orders be sent directly to my customer?+
Request dropshipping when you enquire. Direct-to-customer dispatch, neutral packaging, individual pick-and-pack and returns handling must be agreed for the particular products and destination. There is no automatic order synchronisation or guaranteed white-label service in the current storefront.
Can I request DHL or FedEx?+
Yes. Select DHL or FedEx as your preferred courier in the request form. The available service, carrier, price and booking terms will be confirmed before you agree to proceed. Naming a courier here does not imply an exclusive partnership or that every route is available.
What is included in the shipping quote?+
Ask for a breakdown of goods, packing, collection, freight and final-mile delivery, together with any separately payable customs clearance, duties, taxes, handling, storage or optional cargo insurance. Charges and responsibilities must be agreed in writing for the route.
Are delivery dates guaranteed?+
No universal delivery promise is made on this page. Dispatch readiness, carrier capacity, customs checks, weather and local delivery conditions can affect transit. Any service-specific delivery commitment will be stated in the accepted quote.
Does sending this form place an order?+
No. It is a request for a tailored quotation. No payment is taken, no shipment is booked and no product is reserved when you submit the form. Please wait for the written offer and agreed terms.
How are returns and damaged deliveries handled?+
Keep the packaging, photograph visible damage and contact Koventi with the shipment and product reference. The agreed commercial arrangements and applicable consumer rights determine the next steps. A dropshipping arrangement does not remove the seller’s responsibilities to their customer.
